Ford is dismissing the need to recall its Ford Explorer SUV despite a growing number of drivers who have reported incidents of dizziness, nausea and vomiting to federal regulators, who are conducting an active investigation into the complaints.
The National Highway Traffic Safety Administration confirmed its investigation into Ford Explorer model years 2011 to 2017 is ongoing after a consumer safety group repeated its appeal for a recall.
The issue has extended to the Explorers modified for police use. Ford said it hasn’t found any problems or carbon monoxide intrusion into the vehicles’ cabins that could explain the problem.
“Explorers are safe,” said Elizabeth Weingandt, safety communications manager. “Ford’s investigation and extensive testing has not found carbon monoxide levels that exceed what people are exposed to every day.”
She said customers can bring their vehicle to their local Ford dealer for a free service designed to reduce their concern.
NHTSA officials, however, say Ford’s customer satisfaction campaign does not bring closure to this issue. (Continue reading the full story)
Federal safety officials said they will continue to evaluate complaints submitted to the agency and will review the completion rate of vehicles repaired under Ford’s customer service program. Federal officials encourage owners to contact dealers. The agency asked that owners who experience exhaust odor or have concerns about carbon monoxide exposure contact NHTSA by calling 888-327-4236 or going to NHTSA.gov and clicking “report a problem.”
Source: Alert International via the Detroit Free Press (January 23, 2018)